Frequently Asked Questions (FAQ)
1. How do I report a lost item?
Reporting a lost item is simple. Just follow these steps:
1. On your mobile phone, tap the three white lines (menu icon) at the top-right corner on the blue header.
2. A menu will appear. Select "Report Missing".
3. If you donβt have an account, you will be asked to create one. This helps you edit or delete your reports later.
4. After logging in, fill in the form with item details (photos, description, category, where it got lost, etc.).
5. Click Submit to publish your report.
You can return anytime to update or remove the listing once the item is found.
1. On your mobile phone, tap the three white lines (menu icon) at the top-right corner on the blue header.
2. A menu will appear. Select "Report Missing".
3. If you donβt have an account, you will be asked to create one. This helps you edit or delete your reports later.
4. After logging in, fill in the form with item details (photos, description, category, where it got lost, etc.).
5. Click Submit to publish your report.
You can return anytime to update or remove the listing once the item is found.
2. How do I report a found item?
If you found an item, you can help the owner by reporting it:
1. Click the menu icon (three lines) on the top-right.
2. Select "Report Found".
3. Fill in the details of the item you found, including photos and where you picked it.
4. Submit the form.
You do not need an account to report a found item, but providing correct information helps us match it with the rightful owner quickly. But you can siginup and login if you want to control what you have uploaded, that is deleting and Editing.
1. Click the menu icon (three lines) on the top-right.
2. Select "Report Found".
3. Fill in the details of the item you found, including photos and where you picked it.
4. Submit the form.
You do not need an account to report a found item, but providing correct information helps us match it with the rightful owner quickly. But you can siginup and login if you want to control what you have uploaded, that is deleting and Editing.
3. How can I contact the Person with my Item?
If you see an item you believe belongs to you:
1. Open the item details page.
2. Click "View Contact".
3. A small verification fee may be required to unlock the ownerβs contact information. This helps prevent spam and ensures security.
Once payment is completed, the ownerβs contact details will be displayed immediately.
1. Open the item details page.
2. Click "View Contact".
3. A small verification fee may be required to unlock the ownerβs contact information. This helps prevent spam and ensures security.
Once payment is completed, the ownerβs contact details will be displayed immediately.
4. Can I update or delete my lost item listing?
Yes, you can manage all your reports easily:
1. Log in to your account.
2. Go to your Dashboard or My Listings.
3. Click on the item you want to update or delete.
4. Make changes or remove it once the item has been recovered.
Only the person who created the listing can edit or delete it.
1. Log in to your account.
2. Go to your Dashboard or My Listings.
3. Click on the item you want to update or delete.
4. Make changes or remove it once the item has been recovered.
Only the person who created the listing can edit or delete it.
5. Is my personal information safe?
Absolutely. Your information is protected with strong security measures.
β We do not share your personal details with strangers.
β Phone numbers and names are only visible after secure verification.
β Payments and sensitive data are encrypted.
Your safety and privacy are our top priority.
β We do not share your personal details with strangers.
β Phone numbers and names are only visible after secure verification.
β Payments and sensitive data are encrypted.
Your safety and privacy are our top priority.
6. What should I do if I encounter a suspicious user?
If someone behaves suspiciously or you feel unsafe:
1. Do not share personal or financial information with them.
2. Avoid physical meetings unless absolutely necessary.
3. Report the user immediately through the Contact Support page.
Our team will review the report and take the necessary action to keep the platform safe.
1. Do not share personal or financial information with them.
2. Avoid physical meetings unless absolutely necessary.
3. Report the user immediately through the Contact Support page.
Our team will review the report and take the necessary action to keep the platform safe.